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Video Visits

Woman looking at tablet speaking to doctor

Most appointments with your provider are better conducted in person, in an ACPNY office. But, in some cases, appointments may be conducted via a video visit, during which your provider will be able to assess your symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.

A video visit is an appointment conducted online, allowing you to talk face-to-face with your provider through your mobile device, tablet, or computer. For video visits, it’s important to find a location that is private and free of distraction, so that details about your health cannot be overheard and you can have a focused conversation with your provider. If you choose a video visit, you must be physically present in New York State at the time of the visit.??


How to Schedule a Video Visit

If you feel that you need a video visit rather than an in-office visit, please contact the Call Center at 646-680-4227 to help you schedule with an ACPNY provider who offers video visits.

A myACPNY patient portal account is required to conduct a video visit. If you don’t have a myACPNY patient portal account, to register before attempting to schedule a video visit.

To learn more about the benefits of using the myACPNY patient portal,?click here.

In observance of Christmas and New Year’s, ACPNY offices will be operating on a holiday schedule. For your convenience, select offices will remain open. Learn more.